Are your products brand new or used?
Our products range from brand new to used, depending on the item. Each product listing will specify the condition of the item.
What is your return policy?
Our return policy allows for
returns within 30 days of receiving the item. The item must be in the same
condition as received, with tags and in its original packaging. Proof of
purchase is required. Contact us at nuticaruubel@outlook.com to start a return.
Are your products authentic military surplus?
Yes, all of our products are authentic military surplus items sourced from various countries.
Do you offer discounts or promotions?
We periodically offer discounts and promotions. Please subscribe to our newsletter or follow us on social media to stay updated on our latest offers. Also by subscribing to our newsletter, you will receive a 10% OFF coupon code for your first order.
When items will be restocked?
The restock date of most items is unknown because our suppliers don’t refill military surplus stock regularly. The best way to get to know about restocking is to use the “Notify me when available” feature on product pages.
Select “out of stock” variation you are interested in and an additional button “Notify me when available” will appear.
Do you have a size chart for clothing andfootwear?
Yes, we provide size charts for clothing and footwear on the product pages to help you choose the right size. If you can’t find sizing chart or get confused by it, please contact us via email or live chat.
Can l cancel or modify my order?
We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate your request.
What is your contact info?
Company Name: STEELSPROCKET LLC
Registered Address: 13860 ROAD 232
CECIL, OH 45821
Phone Number: (832) 677-5949
Email Address: nuticaruubel@outlook.com
I have received wrong product, what should l do?
Contact us at nuticaruubel@outlook.com or through our chat. Include a picture of your delivery note and the incorrect product. We’ll assist you as soon as possible.
My discount code doesn’t work?
During promotions and offers (eg Black Friday, Cyber Monday) discount codes are temporarily disabled. Likewise, you’re not able to combine several different discount codes. Some of our discount codes also are time-limited and may therefore be invalid.
My payment failed, what should l do?
The problem was probably caused by a temporary error. You can always contact us via email, chat or phone to check if your order has been processed or not.
