General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination* of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please email us at nuticaruubel@outlook.com
Quality Control
For Insurance and Warranty reasons STEELSPROCKET LLC and its Employees are required to open and inspect every instrument before it is handed over or freighted to the end-user.
This quality control is enacted to ensure that every customer receives an instrument in A1 condition, and to ensure that if a fault is found with an instrument we are able to provide the end-user with a replacement instrument under warranty. There are no exceptions to this policy.
Free Shipping Policy
Free freight USA wide for orders matching the following criteria.
Below exclusion for free shipping.
If any dimension exceeds 100cm
If cubic weight is over 10kg
If weight is over 10kg
